12 general skills or competencies (Job family competencies) for IT Project Management and Delivery Manager
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Lists down common DevOps tools and their functionalities.
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Level 2 Behaviors
(Light Experience)
Supports continuous integration and delivery to merge code changes frequently and incorporate end-to-end testing.
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Level 3 Behaviors
(Moderate Experience)
Partners with operational and development teams to bring DevOps software development methodologies to operations.
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Level 4 Behaviors
(Extensive Experience)
Provides coaching on best practices for DevOps culture enablement.
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Level 5 Behaviors
(Mastery)
Promotes the adoption of emerging practices and tools in DevOps operations to increase performance and automation processes.
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Skill definition-Monitoring and managing IT resources to generate value through technology and efficiency.
Level 1 Behaviors
(General Familiarity)
Lists IT technologies and project management tools used across our business.
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Level 2 Behaviors
(Light Experience)
Supports the department with the overall IT management to generate value for our business.
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Level 3 Behaviors
(Moderate Experience)
Maintains compliance with IT and business policies to coordinate and report the technical aspects of IT management.
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Level 4 Behaviors
(Extensive Experience)
Recommends IT security enhancements to improve business operations.
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Level 5 Behaviors
(Mastery)
Leads the development of IT policies and tools to support the implementation of strategies set by the upper management.
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12 soft skills or competencies (core competencies) for IT Project Management and Delivery Manager
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Identifies internal and external quality management policies and standards.
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Level 2 Behaviors
(Light Experience)
Keeps quality management system data current to ensure accuracy and consistency.
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Level 3 Behaviors
(Moderate Experience)
Participates in the design and development of an overall quality management plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees current quality improvement plans, policies, procedures, and programs; identifies improvement opportunities.
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Level 5 Behaviors
(Mastery)
Leads the quality metrics design and improvement initiatives to enable a robust quality control environment.
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Skill definition-Planning, scheduling, coordinating and allocating people, money, and technology to achieve the greatest organizational value.
Level 1 Behaviors
(General Familiarity)
Lists different types of resources and their values.
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Level 2 Behaviors
(Light Experience)
Supports the daily operation of resource management systems.
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Level 3 Behaviors
(Moderate Experience)
Reviews project budget variance issues with management relative to physical, human, and other resources.
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Level 4 Behaviors
(Extensive Experience)
Negotiates with external vendors to obtain critical resources.
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Level 5 Behaviors
(Mastery)
Predicts industry and market trends and plans resource management accordingly to guarantee organizational success.
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Summary of IT Project Management and Delivery Manager skills and competencies
There are 0 hard skills for IT Project Management and Delivery Manager.
12 general skills for IT Project Management and Delivery Manager, DevOps, IT Management, Change Management, etc.
12 soft skills for IT Project Management and Delivery Manager, Quality Management, Resource Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Project Management and Delivery Manager, he or she needs to be skilled in Quality Management, be skilled in Resource Management, and be skilled in Planning and Organizing.